Question 1

What types of home care services does Caring Hands provide?

Accepted Answer

We provide non-medical, private-pay home care services including personal care assistance (bathing, dressing, grooming, toileting, transfers), companionship, meal preparation, medication reminders, light housekeeping, laundry, grocery shopping, essential errands, and safety supervision. All services are tailored to each client's individual care plan.

Question 2

Do you provide medical or nursing services?

Accepted Answer

No. Caring Hands provides non-medical home care. Our caregivers are not licensed medical professionals and do not perform clinical procedures, administer medications, or provide skilled nursing care. If your loved one requires skilled nursing or medical home health services, we can help you understand the difference and point you in the right direction.

Question 3

What is the difference between a home health aide and a companion caregiver?

Accepted Answer

A home health aide (HHA) or personal care aide (PCA) is trained to assist with activities of daily living such as bathing, dressing, grooming, and transfers. A companion caregiver focuses primarily on social support, conversation, light household tasks, and accompaniment. Many clients benefit from a combination of both types of support, which we can incorporate into a single care plan.

Question 4

Do you accept Medicare, Medicaid, or insurance?

Accepted Answer

Caring Hands is a private-pay home care agency. We do not accept Medicare, Medicaid, or insurance at this time. All services are billed directly to the client or family. We are happy to discuss rates and payment options during your free consultation.

Question 5

How is pricing determined?

Accepted Answer

Pricing depends on the type of care needed, the number of hours per week, and the specific services included in the care plan. We provide clear, transparent pricing during the consultation process. There are no hidden fees.

Question 6

Is there a minimum number of hours required?

Accepted Answer

We do have minimum hour requirements for scheduling. Please contact us to discuss your specific needs and we will work with you to find a schedule that works for your family.

Question 7

How do you screen and hire your caregivers?

Accepted Answer

All of our caregivers undergo a thorough screening process that includes background checks, reference verification, and skills assessment. We hire caregivers who demonstrate not only the right qualifications but also the compassion, patience, and professionalism our clients deserve.

Question 8

Will my loved one always have the same caregiver?

Accepted Answer

We make every effort to provide consistent caregiver assignments, because we know that familiarity and trust are essential to good care. In cases of caregiver illness, vacation, or scheduling changes, we will notify you in advance and arrange appropriate coverage.

Question 9

What if the caregiver is not a good fit?

Accepted Answer

We take caregiver matching seriously, but we understand that sometimes a change is needed. If you feel the assigned caregiver is not the right fit for your loved one, please contact us. We will work with you to find a better match as quickly as possible.

Question 10

How quickly can care begin?

Accepted Answer

In many cases, we can begin care within a few days of completing the assessment and care plan. The timeline depends on the complexity of the care needed and caregiver availability. We will give you a realistic timeline during the consultation.

Question 11

What happens during the initial consultation?

Accepted Answer

The initial consultation is a free, no-obligation conversation — by phone or in person — where we listen to your situation, answer your questions, and help you understand your options. There is no pressure and no commitment required.

Question 12

What areas of New Jersey do you serve?

Accepted Answer

We serve families throughout New Jersey. Please contact us to confirm service availability in your specific area.

Frequently Asked Questions

About Our Services

Payment & Costs

Caregivers & Staffing

Getting Started

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